- The user of the website (hereinafter: “the user”) is required to read these terms and conditions carefully before browsing the website and / or purchasing a product through the website. The user does not have to agree to what is stated in these regulations, however, if the user does not agree to what is said here, the user is asked not to make any use of the site.
- The use of masculine language only is for convenience only and these conditions will apply to all users of the site, male and female alike.
- The chapter titles are provided for the convenience and orientation of the user and will not be used in the interpretation of the regulations.
Threshold conditions for making a purchase on the website
- The purchase through the website will be possible subject to the fulfillment of the cumulative conditions listed below:
6.2 The user has an active e-mail box on the Internet.
6.3 The user has a valid Israeli credit card, issued by one of the recognized credit card companies, and the credit company has approved the execution of the transaction.
6.4 The requested products are available in the site’s inventory.
6.5 The address to which the products must be delivered is in Israel, and is on the distribution map of the branch company.
Making a purchase through the website
- For the purpose of making the purchase, after providing his personal details as specified in section 7 above, the user will be required to confirm the execution of his order (hereinafter: “the order”).
- Payment for the purchase on the website will be made by credit card (Israeli only) (payment will not be possible by other means of payment such as: check, cash, credit, gift certificate).
- Upon completion of the sale procedure, a document containing the transaction details as required by law will be sent to the customer’s e-mail (hereinafter: “the transaction details document”).
- After placing the order, the credit card details through which the payment was made with the appropriate credit company will be checked and upon receipt of the credit company’s approval, an email will be sent to the user, according to the contact details provided when registering on the site.
It will be clarified and emphasized that the actual ordering by Yosef Hamad will be made only after the credit company’s approval regarding the debit is received, in accordance with the procedures agreed between it and the relevant credit company, and subject to product availability in stock.
If the purchase is not approved by the credit company, for any reason, because then the user will be notified on the site and yes, he will be sent an email about it. In this case, the order will be seen as if it was not executed.
- It is clarified that the time of delivery of the products to the user will be counted from the date of approval of the transaction by the credit card company (and not from the date of placing the order / entering the payment details on the website).
- From the moment the order is placed on the website onwards, Yosef Hamad will be allowed to send the user update messages via email and / or text messages, regarding the status of the order. It is clarified that there may be inaccuracies in the update notices Of Yosef Hamad will constitute binding evidence regarding the dates of execution of the various ordering stages.
- The sale on the website is a sale while stocks last. Yosef Hamad does not undertake to keep stock of all the models and / or clothes whose photos appear on the website at all times. In the event that after ordering a product on the site by the user, it will become clear that the product is out of stock, due to circumstances unknown at the time of ordering, because then Yosef Hamad can, at its discretion, notify the user and offer him an alternative product. The cost of the canceled product as calculated in the order.
- Without derogating from any of the provisions of these regulations, it is clarified that during periods when various promotions will be held on the site, Yosef Hamad may order various changes to the site and / or the variety of services offered to the site’s customers. For example; During a special sale period (“sale”) it may not be possible to order gift packaging and / or greetings when ordering products on the site if possible in other situations.
- All prices of the products as they appear on the website are stated in NIS (new shekels). The prices include VAT, if applicable by law, and do not include shipping fees.
- Yosef Hamad strives to keep the prices of products and delivery fees on the website updated in real time (hereinafter: “the prices”). However, in light of the price update from time to time, discrepancies may arise between the price when adding the product to the shopping cart and when completing an ordering procedure. If prices are updated before the order process is completed, the user will be charged according to the updated prices. For the avoidance of doubt, Yosef Hamad will not bear any responsibility arising from and / or related to such price differences. It is clarified that Yosef Hamad may update and change the prices from time to time and without prior notice and the binding price will be the price provided to the user when completing an ordering procedure.
- No double discounts / benefits will be given on items sold on the site (unless otherwise stated).
- It will not be possible to redeem coupons that offer a discount and / or any benefit on purchases on the website. Please note that coupons can only be redeemed at in-store purchases.
- In the case of special promotions and the publication of “Promotion Regulations”, the provisions of the “Promotion Regulations” will apply to the promotion. The regulations will be published on the website.
- When making a purchase on the site, the user will be required to enter the following details: ID number, first name and last name (in the case of a corporation – name and company number), telephone, exact address, zip code, e-mail address and payment details. You may need to enter additional details, as shown on the website. The user hereby undertakes to provide only his personal details and also undertakes that the details provided are correct, up-to-date, complete and accurate and declares that the delivery of personal details during the order is made at his will and with his consent. It is clarified that as part of the ordering procedure and delivery to the user, the user’s availability by telephone and / or receipt is required and that in case of blocking a telephone line for receiving content and / or “kosher telephone” and / or other prevention of receiving messages from Yosef Hamad, it will not be possible to complete the ordering and delivery. And the user confirms that this is known and understood by him and he will not have any complaints and / or demands towards Yosef Hamad in the event of non-receipt of information by telephone / message for these reasons.
- The user declares and confirms that he is aware that providing false information and / or information that is not his may constitute a criminal offense and that in the case of providing false information there may be civil and criminal legal action, including claims for damages caused to Yosef Hamad as a result.
- By making a transaction on the site using a credit card, the user hereby declares that the credit card through which the transaction is made is owned by him or a corporation in whose name he is making the transaction, that the card is valid and that he is authorized by law and / or agreement to make the relevant transaction amount.
- Yosef Hamad will deliver the products purchased through the website to an address in Israel that the user will specify when ordering.
- In the event of a remote destination or transport over a third floor without an elevator or restricted access or the need for a crane, an additional price will be charged, of course by prior arrangement.
Delivery of products to the home of the user / other address provided
- Delivery to the customer’s home or other address provided by the user, of his choice, will be made subject to the payment of a delivery fee as specified on the website (hereinafter: “the delivery fee”). The shipping fee will be added to the price of the items indicated on the website. The shipping fee will be charged for delivery to one destination, whether one or more items have been ordered. Payment for the shipment will be made by credit card and will join the total payment for the products ordered, and will not be refundable for any reason, unless the transaction is canceled in accordance with the provisions of the law.
- Yussef Hamad will do its utmost to supply the items to any address throughout the country, but is not obligated to deliver the items to areas that are restricted for security reasons.
- The shipping fee rate will be published on the website and may change from time to time.
- The forwarding services will be performed through an independent courier company (hereinafter: “the forwarding company”), at the choice of Yosef Hamad and at its discretion and the identity of the sending company may change from time to time. It is clarified that Yosef Hamad will not be responsible for the deed and / or omission of the shipping company.
- Yosef Hamad will work to deliver the products ordered according to the conditions and shipping fees stated on the website when placing the order. At the time of updating these regulations, the delivery time of the products from the moment they are ordered on the website is within a maximum of 7 business days. It is clarified that the date of delivery of the products indicated on the website refers to business days (ie, the counting of days will not count Fridays-Saturdays, holiday eves and holidays) and that the date for the start of counting business days will be the date the credit company approves the transaction. For the user’s attention, an order placed on the website that is not on a business day or on a business day, after 14:00, will be considered, for the purpose of the delivery date, as an order made on the next business day.
- It will not be possible to deliver items on Fridays / Saturdays / holiday eves and holidays.
- It is clarified that Yosef Hamad’s obligation to supply the products is subject to the completion of the payment by the user and its approval by the credit company, as well as subject to the availability of the products in stock.
- In order to deliver the ordered products to the user at his home or in the address he delivered, a representative of the shipping company will establish a telephone contact with the user to coordinate the delivery (via phone call and / or text messages). It is clarified that the delivery of the products on time depends, among other things, on the customer’s availability to coordinate their receipt with the said representative.
It is clarified that a delay in the delivery of a product, resulting from the customer’s unavailability will not be considered, in any case, as a delay in the delivery of the order by Yosef Hamad and will not entitle the customer to any compensation.
- Yosef Hamad will not be responsible for any delay in delivery and / or non-delivery caused as a result of incorrect and / or inaccurate / complete contract details provided by the user and will not be responsible for any delay or delay in delivery and / or non-delivery caused by force majeure and / or Or from events beyond its control, including Shabbat strikes, natural disasters, etc. In the event of a delay or delay in delivery expected and / or known to Yosef Hamad in advance, Yosef Hamad will make every effort to inform the customer in advance of the said delay or delay, depending on the details of the contract. Delivered by the customer at the time of ordering.
- Changing the address of the user to deliver the shipment after the shipment has already left for the address entered on the website when making the order, will be made by Yosef Hamad, in coordination with the user (through the customer service department), subject to payment of 20 NIS.
Cancelling a transaction
- The user may cancel the transaction in accordance with and subject to all the provisions of the law, including the provisions of the Consumer Protection Law, 1981 (hereinafter: “Consumer Protection Law”) and regulations thereunder or alternatively, replace the product with an equivalent alternative product or monetary credit, all as specified below;
- Cancellation of the transaction will be made within 14 days of receipt of the product, or transaction details document, whichever is later.
- A notice of cancellation can be given to Yosef Hamad’s customer service department by phone 0504264979, by registered mail to the address Umm al – Fahm, Shagur neighborhood, Museb Street, PO Box 30086.
- The cancellation notice must state the name and telephone number and identity of the user and the order number (and / or additional identification details that will be required to identify the transaction and the identity of the person canceling the transaction).
- The item will be returned to Yosef Hamad in one of the following ways: Delivery of the item at one of Yosef Hamad’s stores of the user’s choice, or sending the item to Yosef Hamad’s offices by mail / or courier and / or otherwise, in coordination with Yosef Hamad’s representatives (via customer service).
Cancellation of a transaction not due to a defect or non-compliance
- The user’s money is returned to him within 14 days of receiving the cancellation notice, except for a cancellation fee of 5% or NIS 100, whichever is lower. The product will be returned at the user’s expense.
- It is clarified that in the event of cancellation of a transaction that is not due to a defect and / or non-compliance, the user will not be entitled to a refund for the shipping fees paid by him (to the extent paid).
- Cancellation fees and / or shipping costs may be charged by the customer at the sole discretion of the company including cases where the full order is not charged for shipping but in light of a cancellation of shipping a shipping fee must be paid in accordance with the shipping policy as advertised on the website.
Cancellation of a transaction due to a defect or non-compliance, due to the non-delivery of the product on the set date or due to a breach of the contract by Yosef Hamad
- The user must check the item / s immediately upon receipt of the order. If an item is received by the user when it is defective, or when the actual item specification is different from the specification displayed on the website, the user may cancel the transaction within 14 days from the date of receipt of the item.
- In the event of cancellation in these circumstances no cancellation fee will be charged, the user’s money will be returned to him within 14 days of receiving the cancellation notice, and the product will be returned to Yosef Hamad at her expense.
- The product will be returned as far as possible in its original packaging.
- Yosef Hamad will have the right to sue the user due to a decrease in the value of the product.
- A refund in the event of cancellation of a transaction on credit will be made through the credit card credit in which the transaction was made within 14 days of receiving the request to cancel the transaction and the returned item. In the event of cancellation of part of the transaction (return of one item out of several purchased) Yosef Hamad will return to the user, within 14 days from the date of receipt of the notice of cancellation, the same part of the transaction price paid by him for the returned item.
- In any case, Yosef Hamad will be entitled, at its discretion and in accordance with the law, to charge a cancellation fee at a rate not to exceed 5% of the product price or NIS 100, whichever is lower (except in the case of cancellation due to defect or non-compliance).
- Returning the product for replacement with another product or receiving a monetary credit will be done in accordance with the general exchange policy used by Yosef Hamad, as will be updated from time to time, within 30 days of receiving the product by the user. The product will be returned at one of Yosef Hamad’s stores of the user’s choice, with an invoice attached, and provided that no item has been used, its packaging has not been opened and the item labels have not been removed.
- Restrictions on the right of cancellation: It is not possible to cancel the purchase of lossy products, products that have been manufactured specifically for the consumer, as well as products that can be recorded, copied and duplicated that the consumer has opened their original packaging.
- For any questions related to the cancellation of the transaction, inquiries, exchanges, returns, etc., please contact Yosef Hamad’s customer service department by email email@example.com or by phone at 0504264979 .
Cancellation of the deal by Yosef Hamad
- Yosef Hamad will be entitled to cancel all or part of the transaction in the following circumstances:
1.1 In the event that a clerical error occurs on the website, whether in the price of the product displayed on the website or in the product description as presented on the website;
1.2 In the event of force majeure, acts of war, hostility or terrorism that prevent the continued sale, execution or participation in the sale properly;
1.3 If it became clear to her that the transaction and / or sale was accompanied by illegal activity and / or that is not in accordance with the provisions of these Terms and Conditions of the user and / or anyone on his behalf;
1.4 If the ordered product was delivered to the address and / or branch of the customer’s choice but was not collected for 14 business days and / or the customer was not contacted for delivery due to the customer’s unavailability and / or incorrect / partial / outdated contact details.
- Notice of cancellation of the sale will be given to the customer by phone and / or in writing to the address specified by the customer when making the transaction or when registering on the site. In this case, the transaction will be canceled and Yosef Hamad will refrain from charging the user’s credit card or refund him any amount paid for the product, to the extent paid.
- Except for the refund of the said transaction amount, the user will not have any claim, claim and / or demand, of any kind and type, against Yosef Hamad in respect of the cancellation of the transaction as stated in this section.
Copyright and Intellectual Property
- All intellectual property rights and copyrights in connection with the Site, including trademarks, patents, copyrights, designs, methods and trade secrets, are the sole property of Yosef Hamad.
- The site and the content appearing on it, including the design of the site, drawings, diagrams, designs, illustrations, photographs, images, maps, clips, audio, videos, text, graphics, etc. (hereinafter – the “Information”) are protected by copyright laws of The State of Israel, international conventions and the copyright laws of other countries. The information is the property of Yosef Hamad or of third parties who have allowed Yosef Hamad to publish the copyrighted information on the site.
- These rights apply, among other things, to the graphic design of the Yosef Hamad website, the databases on it (including the product lists, product descriptions, etc.), the computer code of the website and any other details related to its operation. No commercial use may be made of the data published on the Yosef Hamad website, in the database on the website, in the lists and pictures of the products appearing on it or in other details published by and / or on behalf of Yosef Hamad without Yosef Hamad’s prior written consent. No data published on the Yosef Hamad website may be used for the purpose of presenting it on a website or any other service contrary to the provisions of the agreement and / or without obtaining Yosef Hamad’s prior written consent and subject to the terms of that consent (if and to the extent given). This includes the prohibition of collecting data from the site using software and / or disseminating such data to the public in a commercial or commercial manner. No information may be copied, reproduced, distributed, sold, marketed and translated from the Site (including trademarks, images, texts and computer code without Yosef Hamad’s express written permission). Do not display the site in a frame, visible or hidden, and do not link to the pages within it (“depth link”), but only to the home page. The site may not be presented in a design or graphical interface other than those designed by Yosef Hamad, except subject to its prior written consent. The company name, the brand name (Yosef Hamad), the trademarks of Yosef Hamad (whether registered or not), etc. – are all the property of Yosef Hamad only. They may not be used without their prior written consent. Icons All information and / or display that appears on the site, including graphics, design, verbal presentation, trademarks, logos and the editing and display of these, are exclusively owned by Yosef Hamad and / or anyone on its behalf. No part of this site may be copied, retransmitted, reposted, duplicated or otherwise used without the prior written consent of Yosef Hamad. The site may not be presented in a design or graphical interface other than those designed by Yosef Hamad, except subject to its prior written consent. The company name, the brand name (Yosef Hamad), the trademarks of Yosef Hamad (whether registered or not), etc. – are all the property of Yosef Hamad only. They may not be used without their prior written consent. Icons All information and / or display that appears on the site, including graphics, design, verbal presentation, trademarks, logos and the editing and display of these, are exclusively owned by Yosef Hamad and / or anyone on its behalf. No part of this site may be copied, retransmitted, reposted, duplicated or otherwise used without the prior written consent of Yosef Hamad. The site may not be presented in a design or graphical interface other than those designed by Yosef Hamad, except subject to its prior written consent. The company name, the brand name (Yosef Hamad), the trademarks of Yosef Hamad (whether registered or not), etc. – are all the property of Yosef Hamad only. They may not be used without their prior written consent. Icons All information and / or display that appears on the site, including graphics, design, verbal presentation, trademarks, logos and the editing and display of these, are exclusively owned by Yosef Hamad and / or anyone on its behalf. No part of this site may be copied, retransmitted, reposted, duplicated or otherwise used without the prior written consent of Yosef Hamad. They may not be used without their prior written consent. Icons All information and / or display that appears on the site, including graphics, design, verbal presentation, trademarks, logos and the editing and display of these, are exclusively owned by Yosef Hamad and / or anyone on its behalf. No part of this site may be copied, retransmitted, reposted, duplicated or otherwise used without the prior written consent of Yosef Hamad. They may not be used without their prior written consent. Icons All information and / or display that appears on the site, including graphics, design, verbal presentation, trademarks, logos and the editing and display of these, are exclusively owned by Yosef Hamad and / or anyone on its behalf. No part of this site may be copied, retransmitted, reposted, duplicated or otherwise used without the prior written consent of Yosef Hamad.
- The user is prohibited from making changes, copying, publishing, distributing, transmitting, displaying, performing, reproducing, licensing, creating derivative works or selling any part of the information contained on the site without the written and express consent of Yosef Hamad.
- The user acknowledges the existing copyright in the information and undertakes not to make any commercial use of the information or any use contrary to what is stated in copyright law and international treaties, or to cause any change or distortion in the information or in any part thereof.
- Do not run or allow to run any computer application or any other means, including software such as Crawlers, Robots, etc., for the purpose of searching, scanning, copying or automatically retrieving content from the site. This includes not creating and not using such means to create a compilation, collection or repository that will contain content from the site. Content from the site must not be displayed in a frame, visible or covert, no content from the site may be displayed in any way – including through any software, device, accessory or communication protocol – that changes the design of the site or removes any content, especially advertisements and commercial content.
Protection of privacy and databases
- Yosef Hamad and / or those on its behalf take the usual precautions to maintain the confidentiality of the information as much as possible. The user’s personal details (name, e-mail, etc.) will be stored in Yosef Hamad’s database, one of whose purposes is direct mail. To remove from the database, please contact Yusuf Hamad’s customer service in writing by email at firstname.lastname@example.org or by phone at 0504264979 .
- It is clarified that in order to protect the confidentiality of the information, Yosef Hamad operates through an e-commerce protocol (SSL – Secure Socket Layer) used to encrypt data from the moment it is typed by the customer until it is transmitted to the Yosef Hamad website system. And will be emphasized; The credit card details of the users who perform operations on the site are not stored in the Yosef Hamad systems, since Yosef Hamad uses an external company to clear the credit cards. It is clarified that since this is an operation in an online environment, Yosef Hamad cannot guarantee complete immunity from intrusion into her computers or disclosure of the information stored by illegal operators and therefore, if a third party manages to penetrate information stored by Yosef Hamad and / or misuse it , The user will not have any claim, claim or demand against Yosef Hamad. Also, in cases arising from force majeure, Yosef Hamad will not be liable for any damage of any kind, indirect or direct, caused to the user or anyone on his behalf, if any information provided is lost or reaches a hostile party and / or is used without permission.
- For the user’s attention: During the first purchase on the site, the user will be asked to choose the place designated for this, whether he is interested in joining the site’s mailing list for the purpose of receiving content information via e-mails and / or text messages (SMS messages). If the user does not wish to receive content information and / or notices of promotions and discounts by Yosef Hamad, he may choose not to join the site’s mailing list for the said purpose, and may at any time remove his details from the site’s mailing list in the designated place or by any other means An e-mail and / or text message (SMS) that he will receive from Yosef Hamad.
- The use of information is made according to law and is intended for the needs of managing and operating the site and providing services to customers, including: improving the user experience, improving and enriching the services and content offered on the site, changing and canceling existing services and content, adapting content and services to customers and their tastes. Sales and / or sales, for the purpose of contacting the registrant in any way, including by direct mailing of marketing and advertising material and / or other means of communication (including by SMS and email), including through “cookie” technology for the purpose of encouraging loyalty, Analysis and statistical research, conducting surveys and any other online use in connection with marketing and / or internal needs, such as the need to investigate complaints and / or reviews, etc. It is clarified that the information may be passed on to third parties, except for the credit card number. And / or the operation of the site and / or the customer club and / or the proper management of the site (such as by transmitting information to the company’s employees and / or to the site’s suppliers),And all in accordance with the provisions of the regulations and any law.
- The registration of the details on the website and / or the use of the website constitutes the registrant’s consent that information about its details and any data generated based on its analysis will be kept in one or more databases of the company and / or anyone on its behalf, and that this information will be lawfully used. A user may demand from the company in writing that the information relating to him be deleted from the database. The user provides his details of his own free will. He is aware that he has no legal obligation to provide the information about him. The responsibility for the correctness of the details and their updating is on the user only.